AT & T released on Tuesday (February 27) its own customer memorandum on fraud, in which a criminal posing as a customer of the operating company and a mobile number "to a" transferred "New company or SIM card When all calls and text messages to a new When the device is redirected, the thief can intercept two-factor authentication codes and redirect accounts from Apple, Google, or a customer's online banking.
"You do not know that's what happened until you notice that your mobile phone is losing service," wrote Brian Rexroad, vice president of AT & T security platforms, in an official AT & T blog post. T. "Then you may notice a loss of access to important accounts if the attacker changes his password, steals your money, and accesses other personal information.
In early February, T-Mobile warned its customers about the scam that followed "a relapse of this illegal activity". Most anecdotal reports appear to involve T-Mobile rather than AT & T, Verizon, or Sprint, though the fraud can theoretically occur with any provider.
In 2016, a high-ranking Federal Trade Commission official fell victim to a fraudulent port - when a thief entered a fake ID phone store, he claimed to be her and paid two new iPhones into your account.
In any case, preventing port-out scams involves using or creating a password or PIN code in a mobile operator's account so thieves can not do so. changes without that.
How to avoid port-out fraud (theoretically)
At & T, a security code must already be used to call customer service, change the access code, or make changes to the account in an AT & T store. Therefore, the access code is required to access the account online, or changes in each Retail business, even if it is not AT & T.
You must first go to the My AT & T website and log in with your phone number and password. (If you do not have an access code, there is a link on this page to create one). In the Wireless Access Code section, select Manage Additional Security and enable the Additional Security option.
Unfortunately, AT & T prepaid customers cannot receive all these protections. They cannot add extra security even though they already need their PIN to make changes to the online account. However, third parties may not need to request a PIN if a perpetrator enters a store and requests a replacement SIM card in a prepaid AT & T account.
Customers with an AT & T contract can also create passwords with up to 24 alphanumeric characters, but AT & T prepaid customers can only create a four-digit PIN. The default PIN consists of the last four digits of the account holder's social security number, and even if it has changed, only 10,000 assumptions are required for decryption.
At the time the account was activated, Sprint set up a PIN that was needed for exit requests, according to a Sprint representative who spoke with independent security reporter Brian Krebs. Verizon told Krebs that the changes to the account also require a PIN that customers can create online or in Verizon stores.
T-Mobile recommends that your customers dial 611 from their T-Mobile phones or 1-800-937-8997 from any other phone to set up a six to six account protection PIN. Numbers. You will then need to enter the PIN when calling customer service or going to a T-Mobile retail store.
Of course, this means that until recently you will not need a PIN to have a ported number when you call T-Mobile's Customer Service or enter a T-Mobile Store. mobile. This may explain why port scams affect T-Mobile more than other companies.
A cancer publication commentator explained that when the customer service representative called T-Mobile to set up the Account Protection PIN, he did not know what he was talking about. A Reddit thread lists anecdotes from T-Mobile customer service representatives who do not know the PIN requirements for account protection or allow users override it by providing a Social Security number.
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